Protecting your personal information is an obligation 8Track takes seriously.
8Track Interactive only discloses customer personal information to third parties in accordance with applicable laws. If you have any questions about how your personal information is handled, please contact us or call 8Track Interactive at 778 928 6693.
Under FOIPPA, personal information includes recorded information about an identifiable individual, such as name, address, phone number, email address and credit card information. Business contact information is not considered "personal" information.
In order to use this website, a user may be asked to first complete a registration and/or login form. During registration/login, a user is required to provide contact information (such as a name and email address). This information is used only to contact the user about the services on our site for which he/she has expressed an interest. It is optional for the user to provide demographic information and unique identifiers, but encouraged so we can provide a more personalized experience on our site.
Keep your password confidential. Be wary of emails that ask for personal information. Never provide your password, personal information numbers or login information via email. We will not ask you for personal information via email except in response to an email you have sent to us. If you receive an unsolicited email asking for personal information please contact us.
Please also note that when you send us electronic mail, we collect your email address, your internet IP address and your message so that we may reply to you. We recommend that sensitive personal information not be sent unencrypted over the Internet or by e-mail.
In addition, when you visit our website, the web server collects a small amount of information to facilitate the operation and security of our website. This information may include browser type, your domain address from your Internet service provider, your activity on our site and IP address tracking (e.g. tracking your intent to share of articles). We use this information to optimize our website and make system improvements. In some cases, we may associate your IP address with other information you provide when using our website, such as your login information.
All other information that is retained in 8Track's databases by our customers themselves is maintained under the sole responsibility of each individual client. 8Track does not retain any liability on what it's customers store within their own accounts.
8track.ca uses both persistent and session cookies. These are files that your web browser stores on your computer. The persistent cookie remains on your computer after your session is completed. It does not store any personally identifiable information. It stores a unique identifier so we may track our website visitors at an aggregate level; a persistent cookie is also used to remember you next time you visit but only if you choose "remember me" on the log in form (and this is completely optional). You may delete the cookie by clearing if from your browser. The session cookie remains only when you are logged into 8track.ca. It enables the website to know who you are when moving from one web page to the next. This cookie automatically gets erased when you log out or close your browser.
From time-to-time our site may have a contest or request information from users via surveys. Participation in these surveys or contests is voluntary and you have a choice whether or not to disclose any information. Information requested may include contact information, such as name and shipping address, and demographic information. Contact information will be used only to notify the winners and award prizes. Survey information will be used on an aggregated (not individually identifiable) basis only, for purposes of monitoring and/or improving the use and satisfaction of this site.
We use surveys to better understand the customer experience on 8track.ca and in our call centre. Survey results are collected by our survey vendors via telephone calls or emails and aggregated into general reports to determine customer experience. The survey does not save personal information such as names or email addresses and IP addresses are not logged. Please do not provide your personal information or the personal information of any third party in response to any open-ended questions. The collected data is stored by our survey vendors, the host companies, on servers in Canada.
We often receive feedback from users who want to share their experiences or stories with us. We occasionally publish this content. We will only identify users who consent to publication of their stories.
For your account on 8track.ca, we use industry standard Transport Layer Security (TLS) encryption technology (128-bit), to protect your personal information. All of our online services go through a vigorous security review to ensure you stay protected.
8track.ca contains links to other websites. Please be aware that the privacy policies of the other websites differ from 8Track Interactive's. 8Track Interactive is in no way responsible for content that appears on those sites, or your privacy once you have clicked through to other sites.
Registration to access additional features on this website is optional. If you choose not to register, certain sections of the website will not be accessible. Registration and login are required to access your online account. If you have chosen to access your 8Track Interactive account online, you may, at any time, permanently delete your account from online access.
With the exception of transactional emails (e.g. confirmation of online registration, account and bill notifications, emails directly related to your business account), we will not send you any email unless you opt-in to receive communications from us. If you opt-in, you will receive information we believe will be of interest to you. If you decide that you are no longer interested in receiving email from us, simply unsubscribe by clicking the unsubscribe link in every email and following the simple instructions.
In some cases 8Track sends outbound emails and although we limit the personal information used, some personal information may be sent. Customers acknowledge that by signing up for a Profile and linking their account online, they may receive account-related email notifications. Emails may be sent and stored outside of Canada depending on the email service provider chosen by the customer.
If you have any questions or concerns regarding your privacy, please contact us.